Return and Refund Policy

We kindly remind you that if for any reason you are not satisfied with the products purchased on our website, you may request a free return within 7 days from delivery of the items, following these simple steps:

Access the “Return Authorization” section on the website by clicking here, or directly under “My Account” if you have already registered on our site. To access the request form, simply enter your order number and the e-mail address used to place the order. Complete the online form with the information requested, including the details of each item, the number of items that you would like to return, and the reason for the return.

Attach the adhesive label received in the original package, which includes our return shipping address, to the outside of the box. If the shipping label is needed, please contact our Customer Service Team.

Inside of the parcel, you will have also received a Return Proforma Invoice, please fill it in, sign a copy, and put it inside of the box. If you need a copy of the Return Proforma Invoice, you can download it here. If you are returning your package from outside the European Union, you will need to complete 4 copies. These documents are necessary for Customs clearance and have to be handed to the courier.

HOW TO BOOK A COLLECTION

Please click here for information on how to read your pre-paid label.

You can contact neevwomen.com via E-mail following link neevwomen@gmail.com. Alternatively, you can make your return through the website found at this link neevwomen.com.
You can contact DHL Paket via mail using this address (24h before collection).
You may select the courier of your preference, however in this case, the return shipping costs will be at your expense and will not be reimbursed. Please keep in mind that choosing to use your own courier can slow down the return process and the resulting refund.

CAN I EXCHANGE MY PRODUCT?

We inform you that the purchased items cannot be replaced or exchanged and, therefore, if you wish to change the purchased product, you can make a return in the ways and terms described in our Returns policy and proceed with a new order.

WHERE IS MY RETURN?

You can track the journey of your return as soon as it has reached our carrier. The tracking number is provided on the return label that was enclosed with your original order.
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 7 to 12 business days.

The refund will be made on the same payment method used for the purchase and in the same currency.

The refund method will follow the payment method:

CREDIT CARD PAYMENT: the refund will be made on the same credit card used for the purchase; the necessary refund time depends on your within bank 7 to 12 business days.
INTERNET BANKING: the refund will be visible on your internet banking account within bank 7 to 12 business days. of receiving the email confirming the refund.
DEBIT CARD PAYMENT: the refund will be made on the same debit card used for the purchase; the necessary refund time depends on your within bank 7 to 12 business days.
CASH ON DELIVERY PAYMENT: the refund will be made through a bank transfer to a current account or postal account indicated by you; the time depends on your institution within the bank 7 to 12 business days.

You will receive your refund within 14 working days from the start of the return process at the warehouse and you will receive an e-mail notification. For orders canceled prior to shipment, the refund will be made within 7 working days of the acceptance of the request.

GENERAL INFORMATION

General information about returns and refunds

You can generate your RAN within 15 days from the date of delivery of your items, and ship your return within 15 days from the creation date of the RAN. You can ship items exclusively from the country they were sent

Return the item in its original condition: if the item you return does not match its original condition, we reserve the right to reject the refund and the item will be returned to you. If you return an item that is faulty, the shipping costs will be refunded.

It is possible to make a return and get a refund, both in the case of damaged products or if the items did not meet your needs, regardless of their quality (for example wrong size).

Excluded from returns: face masks

For more information on your Return Policy click here: you can find detail on the terms and conditions of the return, shipment, and timing.

Our Customer Service is always available to answer any question regarding your orders, returns, or refunds. Send us an email with your doubts and questions: we will be happy to assist you neevwomen.com.